Frequently Asked Questions
1. What materials are used in your T-shirts?
- Our T-shirts are crafted from high-quality organic cotton sourced from the esteemed brand Stanley/Stella. We prioritize sustainability and use 100% GOTS-certified organic cotton to ensure both comfort and eco-friendliness.
2. Do you offer international shipping?
- Yes, we proudly offer international shipping to bring the beauty of Portugal to customers worldwide. Shipping costs and delivery times vary based on the destination. Please check our Shipping Policy for more details.
3. Are your designs exclusive to your shop?
- Yes, all our designs are unique and exclusive to Atlantic Wave. We take pride in creating original and meaningful designs that reflect the essence of Portugal, particularly our beautiful coastal regions.
4. What is your return policy?
- We want you to love your purchase. If, for any reason, you're not satisfied, we accept returns within 30 days of delivery. Please review our Return Policy for detailed instructions on how to initiate a return.
5. Are your T-shirts ethically produced?
- Absolutely. We are committed to ethical and sustainable practices. Our T-shirts are produced using fair labor and environmentally responsible processes. We prioritize working with materials that are GOTS-certified, ensuring transparency and accountability in our production chain.
6. How can I track my order?
- Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order through the shipping carrier's website.
7. Can I change or cancel my order after placing it?
- We strive to process orders quickly to ensure prompt delivery. If you need to make changes or cancel your order, please contact us as soon as possible. Once the order has been shipped, changes or cancellations may not be possible.
8. How do I care for my T-shirt?
- To maintain the quality of your T-shirt, we recommend washing it in cold water, inside out, and air-drying or tumble-drying on low heat. Refer to the care instructions on the product tag for specific details.
9. Do you offer wholesale or bulk discounts?
- Yes, we offer wholesale options and provide discounts for bulk orders. Contact us directly through our Wholesale Inquiry form for more information on pricing and terms.
10. How can I contact customer support?
- We're here to assist you! For any questions, concerns, or assistance, please reach out to our customer support team at support@atlanticwave.com. We aim to respond to inquiries within 24 hours.